WHY EBAY IS HAVING PROBLEMS

January 24th, 2015

Ebay recently announced it was doing some lay offs because of sales being down. I laughed inside when I read that because the reason sales are down is because of their own fault pushing sellers away. Let me tell you about my past 5 years with Ebay.

My user name is feedmybabbies, I sell mainly aftermarket Harley parts that are imported from China, though the past 2 years we have got into the manufacturing end and are producing our own parts here in the good ole USA.

Five years ago on Ebay I had almost 5000 parts listed on Ebay and then Ebay decided to make it where the buyers can leave negative feedback but the sellers can’t and what happened after that was buyers started using that to extort the sellers. I would have guys email me and say “I like the chrome bars but the chrome could be better so if you refund me 10.00 I won’t leave you negative feedback”, or I would have people leave negative feedback and then email me and say “give me $20 bucks and I’ll remove the negative feedback”. It got so annoying I started pulling parts offline things like $100 exhausts it was amazing how many people thought the china chrome finish should look the same as a $900 American exhaust and got down to about 1500 parts. Meaning, I made LESS money and Ebay made LESS money. In dealing with Ebay it seemed like they always took the buyers side with things and the sellers always got screwed. Ebay made their money off the sellers yet treated the sellers like crap.

Recently I had my selling amount lowered from 250K to 5 thousand a month! I called Ebay and they stated it was a mistake and it took them 3 days to fix it, meanwhile my ads were falling off line!  So a few weeks later I’m sitting there looking at 5000 POSITIVE feedbacks with just 2 negatives and rows of 5 stars and Ebay lowers my sellers standard to below average and limits the amount I can sell. I’m sitting there dumb founded and I call Ebay and they tell me on the surface it looks great but they started this “new sellers standards” where they go by defects and my defect rate is high. I go to the page and start looking over what they are calling defects, by the way at this point I now only have a little over 200 items online, just the parts I manufacture, and my sales plummet  from 7-10K a month to $500 because I’m in “below sellers standards” and my rankings in their search engine is lowered and you can not find my parts!

 

So I look over my defects page. Five of the defects were open cases but here is the funny part, all 5 people said they did not mean to open a case they were just emailing me and they clicked on the wrong thing. I called Ebay  when these happened and each time they said they would contact the buyers to confirm they did not mean to open a case and remove it and they never did contact the buyers or remove anything. Ebay now says they have fixed that problem so people cannot accidentally open cases anymore admitting there was a design problem, yet the defects still show. Then one of the defects was I told a guy I would not ship to Puerto Rico and he bought any way, I refunded him immediately and he left negative feedback, then a month later I sold another part to a guy in Puerto Rico, I call Ebay and ask them how to handle this so I would not get another negative feedback and the rep tells me to cancel the sale and I do it while on the phone with him and later I find that me canceling the sale was treated as a defect.

And here is my Favorite, a guy buys a plastic part for a Harley street glide it weighs 6 lbs, I ship it to California and someone at the post office decides I paid the wrong rate and demands $83.00 from the buyer. I tell the buyer I have had this problem before and I have a guy at USPS corporate Randall Anderson and he can resolve the problem tomorrow and the buyer says he does not want to wait and wants me to refund him by midnight and states he is a Diablo nomad 1% biker and that if I do not refund him that “NC is small and he will make life very difficult for me and my family”! That Ebay buyer basically threatens me and my family over a $40 part. I went ahead and refunded him and never got the part back. I call Ebay thinking they will protect me. Three different times with three different reps they looked at the emails and said they would take care of this and remove the negative feedback he left and they NEVER did! I called 3 months later and talked with a supervisor about these problems I have with these defects and he said with Ebay’s system there is only black and white and there are no grey areas  and my problems land in a grey area and even though he would like to, he can not remove ANY of them and then tells me after looking at the emails from the biker guy, he did NOT consider what he wrote a threat. Once again NOT doing anything to help out Ebay sellers!

The other thing Ebay had a problem with is my parts were not shipping out on time. On my handlebars I advertised 3 days to ship but sometimes customers want the handlebars powder coated black, well that adds 3 -4 days more to ship. There weren’t any customers  complaining about the delay but Ebays computer thought I was a bad seller and what pissed me off even more was we started getting so busy I started offering FREE powder coat to customers because we already had so many handlebars already going to powder coat that they were flat rating us, so here I am GIVING EBAY customers a $59.00 powder coat for FREE and Ebay is holding it against me! I bend over backwards for my customers to make them happy  and have almost flawless feedback yet with there new standards I’m a bad seller and a risk, I give up on Ebay and I’m now getting setup on Amazon. It’s sad. I think if Ebay CARED MORE about their SELLERS maybe sales would not be down and maybe some people would not be losing their jobs.

Scrub Cycles Stay away from this clown ?

November 20th, 2014

I have been in this business for over 10 years and I deal with allot of different companies and most of them are a pleasure to deal with but every once in a while you meet that individual that gives you this sick feeling in your stomach, that type of guy that brags about being a good christian and then turns around and steals your life savings, well thats the feeling I got when I did buisness with scrub cycles, Now this is just my personal opinion But I think you are better off shooting yourself in the head then doing business with this guy. scrubby boy bought 3 bars from us, weeks after having the bars, he says he wants to return all 3 bars because his wanna be mechanic can’t get the wires through the bars, meanwhile I got word from 2 other dealers that know him and his lovely reputaion that he might have just been buying the bars to get dimensions because he wants to start making bars. Now I will admit sometimes we might miss something and I have no problem admitting it and taking care of my customers. but 3 bars back to back seemed suspicious, So when the bars came back I chopped up all 3 (Perfect) bars to see what the problem was only to find that all 3 were baby smooth inside. when I sent him the pics he had nothing to say except it’s no secret that they want to start making bars, maybe he needs to hire my mother to wire his bolt on bikes.

 

 

THE SAMPLEFACTORY RELEASES 2 NEW SAMPLE CDS

December 9th, 2009

swagger-tracks-copy.jpgswagger-beats-copy.jpg

It has been along time since we have had any new releases, we have been very busy with www.fmbchopperparts.com. the first year out we did over a million in sales and it taken up allot of our time. we are now trying to play catch up and get all 178 songs we have on the computer dumped and processed . so were are pleased to announce

The Sample Factory Release 3 new Sample Cd Titles

November 12th, 2008

The sample Factory is proud to present Dance Static 4 a slaming new dance music sample cd, Pimp tight Dance beats 3 Sample cd filled with some of the hottest dance beat drum loops and a new instrument Sample cd Dirty south Bass Sounds filled with some serious low end bass sounds. be sure to preview the sounds at www. thesamplefactory.com

http://www.thesamplefactory.com/dancestatic-4-p-446.html

http://www.thesamplefactory.com/pimp-tight-dance-beats-p-447.html

http://www.thesamplefactory.com/dirty-south-bass-sounds-p-445.html

Harley parts and chopper parts

August 31st, 2008

We have been really buys working on WWW.FMBChopperparts.com if you get a chance check out the web site. we sell Harley parts, chopper and custom motorcycle parts and custom aftermarket motorcycle wheels.

3 new Sample cd releases coming 2 week of septemeber

August 31st, 2008

Right now we are

Lets congratulate Sylvester jordan jr

June 29th, 2008

Staff writer Sylvester jordan jr has an amazing year with his writing talents here are a few of the songs he has written this year.

Beautiful Girls, Sean Kingston

I Ain’t Got no Shorty, Sean Kingston

Momma Don’t Cry, Sean Kingston

Bounce, Timberland

Fire, 50 Cent

Ohh-Ahh, Shareefa

The sample Factory Releases Krunked Piano

June 15th, 2008

The Sample Factory is Proud to Present Krunked Piano, what we did with this Jam Packed 2 disk sample CD, was sample an amazing sounding Grand Piano at 24 bit 96 K sample Rate and gave you each key sampled from C1 through C7, but we put a twist on it and sampled all The major, Minor, major 7th, min Major 7th

WWW.FMBCHOPPERPARTS.COM

May 31st, 2008

So I decided to make my hobby of building custom choppers to the next level and today I officially opened up FMB Custom chopper parts to the Public FMB stands for Feed my babbies. check out the website at WWW.fmbchopperparts.com

The sample Factory Releases Slinging Rock 2 Sample cd

May 5th, 2008

The Sample Factory is proud to present Slinging Rock 2 this